Our
Terms and Conditions
Our Terms
1. You are enrolled in music lessons until such time as you email or text us to let us know you do not wish to continue. This means that your enrolment will automatically carry on to the next term and the next year.
2. Cancelling individual lessons must be done using the available portal or app. At least 24 hours notice must be provided to avoid lesson fees being payable. Lessons cancelled within 24 hours or lesson absences without notice will result in the lesson fee being forfeited and no credit being created.
4. All lessons must be paid in advance. Due dates are shown on ALL invoices, regardless of whether you pay per term or weekly. If paying per term, please ensure payment is made in full by the due date. If paying weekly (or fortnightly or monthly), lesson fees MUST be paid via our Direct Debit provider “ezidebit”.
5. If lesson fees are unpaid, your lessons may be temporarily suspended.
6. If a student is absent for 2 weeks in a row without notification, their place may be forfeited and made available to new students.
7. Normal lessons are not held on school term break or on public holidays. However, “catch up” lessons or additional lessons/music programs will be available at our Clyde North studios. Availability details will be communicated before each term break. If in doubt, log on to the portal to check lesson availability.
6. Lessons ARE held on school curriculum days. Some students attend classes from other schools and our Clyde North studios run independently of local schools. Therefore we run classes as per normal on curriculum days. If in doubt, log on to the app/portal to check lesson times.
8. The student/parent/guardian will notify uLearn Music of any change of address and/or phone number. Please supply an emergency contact phone number.
9. Tuition books may need to be purchased to assist in learning and practising at home. Please check the requirements with your teacher. These can be ordered via the uLearn Music Book Order Form or purchased at our Clyde North studios. Tuition books are not included in your lesson fees but may be invoiced as a separate item.
10. Students are not required to bring their own instruments to lessons (except violin and flute). All students are required to have an instrument at home to practise with. We have a great range of new instruments and accessories for sale at our Clyde North studios and can offer student discounts on certain items. We also offer at home rental for as low as $6 per week.
11. Lesson fees are listed on the uLearn website. Please note that lesson fees are listed per student. Standard lesson times are 30 minutes.
PARENT/STUDENT APP AND PORTAL
Our parent/student app and portal gives you control over paying lesson fees, recording absences and enroling in make-up lessons. Please click on the link below to register for the portal.
At the bottom of the login screen, please click on “Register New Account”, then register using your current email address and create a new password. Please note: completing the registration is simply giving you access to the portal, not re-registering or duplicating your existing student enrolment.
In addition to the portal, you also have access to a dedicated, stand-alone app. Download “ThinkSmart Portal” from the Apple or Android store. On the first screen, select “CODE” and Enter the Code: MXZLAS3N
The uLearn Music login screen will then appear. If you have previously registered for Portal access, you simply need to enter your email and password, then click on “Sign In”. If you have yet to register for either the Portal or the App, you can click on “Register New Account” and complete the next screen.
What Drives Us
Our Philosophy
The philosophy at uLearn Music is simple: that everyone has the ability to enjoy and create music! Research shows that we retain musical knowledge far more effectively than other knowledge. For example, think back to when you were at school. Try to remember a specific fact that a particular teacher taught you. Hard, isn’t it. Now try to remember a specific song that you learnt. I’m sure you found that memory a lot easier to recall! The fact is that ALL of us can learn to play and/or sing music!